Refund and Returns Policy

Return and Exchange Policy – RKN Computers UAE

At RKN Computers, we understand that occasionally orders want to be adjusted. Whether you selected the wrong laptop part or modified your mind about an upgrade, our flexible return and exchange policy ensures a easy purchasing experience. This coverage applies to maximum purchases except a specific product web page states otherwise.

General Return Guidelines

To provoke a go back, please make sure you have got the original buy invoice. Contact our customer service group before returning any item to acquire authorization. Products have to be in new, unused circumstance and include all authentic packaging and accessories.

Note: Shipping fees for back objects and any replacements are the duty of the purchaser.

Return & Exchange Terms

Eligibility Window: Items can be returned or exchanged inside 15 days from the date of delivery.
Required Documents: Returns or exchanges ought to include the unique bill and warranty card.
Product Condition: The object need to be unopened, unused, and in authentic sealed packaging, which include all add-ons and promotional objects.
Non-Returnable Items: Accessories, certified software program, cartridges, “on request” objects.
Bulk Orders: three or extra same gadgets are non-returnable.
Refunds: Processed as shop credit score vouchers, legitimate for 6 months. No cash or credit card refunds.
Restocking Fee: A 20% fee may apply to chose products.
International Returns: Customers outside the UAE should deliver returns to the RKN Computers workplace in Dubai at their personal price.

Product status requirements

To qualify for returns, items must be:

• Brand-new, reseller in position
• In factory-seal, unpublished packaging
• Returned with all original materials including manual, media, accessories and warranty cards

Items are not eligible for returns or exchange

• Computer accessories and peripheral
• Laptop & Desktop PC (opened)
• Software (open or licensed)
• Ink and toner cartridge (opened)
• “On request” or special-order items
• Bulk order (3 or more uniforms)

Manufacturer Return Policies

Some product manufacturer-specific is subject to withdrawal policies. In such cases, customers should contact product manufacturer or authorized distributor for direct support. RKN Computers cannot process returns or exchanges for these items.

Consumable Policy

Once opened, consumable products are not eligible for return. These include, but not limited to:

Printer ink cartridge
Toner cartridge
Recordable media (eg, DVD, Blue-Ray Disc)

Please contact the product manufacturer for support or warranty claims.

Refused Policy – Only Credit Credit

All approved refunds will be released as store credit vouchers, which will be valid for 6 months and redimed to RKN Computer. No cash refund or credit card reimbursement will be issued. Restoration or handling fee may apply as per policy.

Final Note

All returns and exchange items are subject to inspection by RKN Computer staff. Returns cannot be denied to fulfill our terms or the customer may be returned to their expense. The RKN Computer reserves the right to deny any request that does not comply with these conditions.